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Contractual basis

Terms and Conditions of Sale and Delivery

In making an online purchase on this website, you confirm that you have read and accepted the following Terms and Conditions of Sale and Delivery, and deviations from this are only valid with the express written consent of Paustian A/S.

Terms and Conditions of Sale and Delivery


The vendor is Paustian A/S, CBR. no. 17798170.

Conclusion of a purchase agreement

When you order an item from Paustian A/S, an order confirmation is sent to you by e-mail. (In the case of purchases made at Paustian Online Shop, an e-mail is sent immediately after completion of the transaction.) The information you provide when you submit an order is used in connection with billing, payment and shipping of the product.

Acceptance of electronic communication

When you purchase Paustian A/S' products online, you agree that communication with you and information can be sent to you via the e-mail address provided by you. You hereby accept that electronic messages have the same legal effect as those not sent electronically.


All prices at Paustian Online Shop include VAT.

Payment terms

Payment for items ordered can be made online using the credit cards listed under "Payment cards". The payment for your items is withdrawn from your account once the items have been dispatched. Please also read the "Payment cards" section.


Paustian A/S offers free delivery to bridged islands in Denmark (excluding Greenland and the Faeroe Islands) on purchases made online at our online shop. Paustian A/S chooses the means of transport and route to the delivery address provided by the buyer, and the buyer assumes liability for the product once delivered. All other deliveries are made ex warehouse Copenhagen with a surcharge for delivery. The expected delivery time is up to 6 (six) weeks from the order date, as long as the item is not a back order. Where the order involves delivery of DSR chairs, Alvar Aalto chairs and benches and other large products, the customer will be contacted by telephone in order to agree on the practicalities of delivery (delivery details). For purchases not made at Paustian Online Shop, the delivery time will be agreed with the salesperson concerned.

During the sale, the delivery time of goods with 20% discount can be longer than specified on the products. If so, you will be contact by e-mail. 

Returns (online purchases only) 

The buyer has 14 days' right of return on the product from the date on which the customer receives the product purchased at Paustian Online Shop. If the 14th day falls on a public holiday, Constitution Day, Christmas Day or New Year's Eve ,  the deadline for returning the product is pushed to the following working day. The right of return is subject to the product being returned undamaged in the same condition and quantity as it is received, and the original packaging must be used to return products. Paustian does not cover any costs incurred in connection with the return shipment. It should be pointed out that if Paustian A/S sells products customised to individual customer requirements, the right of return only applies until production/customisation of the product has commenced.

Delivery outside Denmark

For deliveries outside Denmark, the buyer pays all shipping and freight costs as well as any customs duties and taxes associated with the purchase. Delivery is ex Paustian A/S' warehouse or ex the warehouse from which the product purchased has been shipped. The buyer assumes liability for the product upon delivery to the carrier. Paustian is not liable for any damage sustained during transportation.

Force majeure

All orders are accepted subject to force majeure, including war, civil unrest, natural disasters, strikes and lock-outs, shortage of raw materials, fire, damage to Paustian A/S' or Paustian A/S' suppliers' production equipment or storage facilities, transportation issues, import/export prohibition or any other event which prevents or restricts the ability of Paustian A/S or its suppliers to deliver. In case of force majeure, Paustian A/S can opt to cancel the order or to deliver the agreed items as soon as the hindrance to normal delivery has lapsed. In case of force majeure, Paustian A/S accepts no liability for any loss suffered by the buyer as a result of non-delivery.


Standard items carry a two-year warranty against manufacturing defects (materials and construction). Wear is not covered by this warranty, neither is damage caused by the customer, surface treatment and the like. Improper use of the product, misuse or vandalism are not covered by the warranty. Any complaints regarding defects and deficiencies in the product must be sent in writing to Paustian A/S within a reasonable time frame and no later than one week after detection of the defect or deficiency.

Product liability

To the extent otherwise provided by mandatory legislation, Paustian A/S is not liable for operating loss, loss of profits or other indirect losses caused by product defects. Please also refer to the rules of the Danish Product Liability Act (Produktansvarsloven).

Information on your complaint options

A complaint about a product or service purchased from us may be submitted to The Danish Competition and Consumer Authority's "Center for Klageløsning", Carl Jacobsens Vej 35 DK-2500 Valby. You can submit a complaint to the Center for Klageløsning via

The European Commission's online complaint portal can also be used to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints should be submitted here – When submitting a complaint, please enter our e-mail address

Subject to misprints, price errors, tax changes, etc.

Paustian A/S accepts no liability for misprints, price errors, different colour rendering on photographs of products, etc. Likewise, no liability is accepted for VAT and tax changes. All measurements stated are approximate.


Disputes shall be settled in accordance with Danish law before the City Court of Copenhagen as the agreed venue, unless otherwise provided for by mandatory rules for consumers.